What happens if a legitimate email is marked as spam?
If a legitimate email is mistakenly marked as spam, it will be moved to the Spam Box unless you have enabled auto-delete. You can access the Spam Box through webmail or your preferred email client (e.g., Outlook or Thunderbird). Review the folder regularly and manually move any incorrectly flagged emails back to your inbox. If this happens frequently, consider adjusting your Spam Threshold Score or whitelisting the sender’s email address to ensure future emails from that sender bypass the spam filter.
